Word-of-Mouth, The Marketing Maximizer
Build your business not dependent on the market or your competition, and do this all with little to now expense? You have to be kidding. I assure you we are not. Word-of-mouth marketing is the world’s best marketing strategies if done right. Most people in business know how important word-of-mouth can be. Still, there is rarely enough importance placed on the strategy nor do many know how to build it.
Currently, consultant giant McKinsey states that about two-third of all economic activity in the US is driven and influenced by collective shared opinions of the service brand or product.
Most view word-of-mouth as though there is little they can do to increase its effectiveness. Other figure that if they keep the customer service level high, that this will create word-of-mouth. This will help and is needed, but more can be done to get your customers talking.
The fact is, that in business, there will be more of a word-of-mouth buzz if you do something wrong in customer service than if you do it right. People, customers, are more likely to share bad experiences than good ones. Although good customer service will decrease your negative feedback, it will do less to increase positive feedback.
People are more inclined to accept word-of-mouth promotion than other forms of communication as the see the source as viable and can hear a real world scenario that they possible will take part in if they need the service/product in the future.
Maximizing your world-of-mouth efforts will increase your business and make your sales levels less volatile in the market place. Stay with the PamperedChefNews crew as we dig up strategies to help maximize your word-of-mouth marketing effectiveness.
Marketing & Advertising 2005-12-08 Home Business Tips
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